Frequently Asked Questions

This Agreement was last modified on 18th february 2016

FAQs

What Shipping Methods Are Available?

Fill Cart offers 2 convenient methods of delivery:

  • Courier – We deliver directly to your home or office, anywhere in South Africa.  All delivery and tracking details are supplied to you at checkout;
  • Collect – You can choose to collect from a Fill Cart Pickup Point near you.

How Long Will it Take To Get My Package?

Our picking, packing and delivery is linked to what you order, where you want it delivered or collected and how you choose to pay. So delivery and collection times can vary. Estimates are provided below to help you shop, but always check your order’s Estimated Delivery or Estimated Collection Date during checkout for the most accurate delivery information.

 Standard Delivery
 Delivery Destination  Delivery Time
 Cape Town, Johannesburg, Pretoria  2-5 working days
 Regional Area  2-6 working days
 Remote Area  3-7 working days
 Premium Delivery Options
 Only available in Main Centres (Cape Town, Johannesburg & Pretoria)
 Delivery Type  Delivery Time  Cut Off Time
 Same Day Delivery  Same Day between 3pm – 7pm  Pay before 11am weekdays
 Express Delivery  Next Working Day between 7am – 7pm  Pay before 12pm previous day
 Saturday Delivery  Saturday between 11am – 7pm  Pay before 12pm Friday
 Sunday Delivery  Sunday between 11am – 7pm  Pay before 12pm Saturday

How Do I Track My Order?

Once we’ve received your order from our suppliers, we’ll send you an e-mail with tracking details. If in doubt, contact us.

Please note:

  • The countdown in terms of the shipping period begins once your payment has been authorized. For credit cards this means that once the bank gives us an authorization code. For cash deposits and Internet transfers this means once the funds reflect in our bank account. For cheque deposits, this means once the funds have been cleared, which is usually only 7 days after the deposit.
  • Business days are defined as Mondays to Fridays, excluding public holidays.

How Do I Place an Order?

  1. Find the product you wish to buy

Keyword search boxes are located on nearly every page of the website. You will also find links to browse lists and more detailed product-specific searches in the top and left navigation bar of each department. When you find a product that interests you, click the title or name of the product to see its details, including availability and dispatch estimate times.

  1. Add to cart

Found the products you want to buy? Click on Add to cart. Your shopping cart contains all the products that you have selected to buy. Once you’ve added a product to your shopping cart, you can go back and keep searching and adding to your cart. You can access the contents of your shopping cart at any time by clicking on the green cart button at the top right of any page on the Fill Cart website.

You can also add products to your Wish List, which is a handy list of all the products that you do not want to check out with immediately, or which are out of stock but that you want to remember for later. You can move products between your shopping cart and your Wish List. Products have to be in your shopping cart for you to check out.

  1. Checkout

3.1. Click Proceed to Checkout after you’ve reviewed the items in your Shopping Cart.

3.2. If prompted, sign in to your account or create a new account if this is your first order.

3.3. Choose your delivery method:

3.3.1. Courier delivery to your door

3.3.2. Collect from a Fill Cart pickup Point

3.4. Choose your payment method. Be sure you’ve applied any Gift Vouchers or coupon codes you want to use on your order.

3.5. Review your order details and complete payment.

 

How Should I to Contact if I Have Any Queries?

The easiest way is to chat with us using the live chat on our website or drop us a line on our Contact Us page. We process these queries right away!

Do I Need an Account to Place an Order?

Yes, you will need to register an online shopping profile, this will make your online experience more personal and convenient. If you are not ready to create an online profile, you may select the Guest Checkout option. In this case, you will not be required to enter any of your personal details, except for the minimum amount of information we require to deliver your purchase and stay in contact with you. After you have completed your first guest checkout, you will need to create an online shopping profile for any future purchases.